UC poised for rapid growth through 2020

By Chris Talbot Although I don't remember the first time I heard the term "unified communications," I'm certain it was at least a decade ago. It followed the VoIP trend and was hinted by vendors as being the next big thing in enterprise communications. Vendors back then spoke to the

By Chris Talbot

Although I don't remember the first time I heard the term "unified communications," I'm certain it was at least a decade ago. It followed the VoIP trend and was hinted by vendors as being the next big thing in enterprise communications.

Vendors back then spoke to the importance of unified communications and the adoption of the various technologies within the enterprise realm. Fast forward a decade or so, and vendors are still talking about adoption. Enterprises have been slow to adopt unified communications solutions, even if they have adopted bits and pieces of the overall puzzle.

That may be changing, though. According to Grand View Research, enterprise mobility is driving significant growth in the unified communications market. The research firm expects the global UC market to be valued at $75.81 billion by 2020.

A trend that has caught on even quicker than UC is bring your own device. With a proliferation of mobile devices of various types in the hands of workers today, this may be just the kick in the pants UC needed to start catching on in the enterprise. To keep workers as productive as possible, whether on their own devices or corporate-owned ones, a UC system becomes more than a "nice to have."

Of the enterprises that have adopted UC technologies, more than 60 percent are using on-premises systems. That's also expected to change over the next few years as Unified-Communications-as-a-Service catches on in a big way. The lower costs and barriers to entry with cloud or hosted systems makes it easier for enterprise IT teams – and the CFO's office – to swallow.

More rapid UC adoption has been a long time coming. Mobility and cloud is what is about to make it happen.

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