Product Review: Cisco Jabber
Businesses operate in an increasingly fast-paced world that demands more from individuals while also increasing efficiency. This kind of expectation means businesses need employees who can be contacted in the office, on the road, or out of the country so that questions can be answered quickly and effectively. With employees taking on more time-demanding tasks, finding time for individuals to contact each other when they are both available and through a method both can be reached at can seem impossible.
Cisco Jabber isn’t limited to individuals operating within the same business sphere. Jabber allows employees from businesses to contact customers and representatives from other institutions as well.
Cisco introduced a software platform called Cisco Jabber back in 2011 that seeks to solve this problem. Cisco Jabber has come a long way in the last five years, but the core of its purpose remains the same: unified communication across multiple platforms. Cisco Jabber allows users to communicate with each other from anywhere on any device. This software facilitates communication using Presence, instant messaging (IM), voice, video, voice messaging, desktop sharing and conferencing. All of these platforms are unified with Jabber into one host application so that users can first see if someone is available (availability state) and second how they can be contacted (e.g. IM versus voice messaging).
One of the advancements Cisco Jabber has made since its launch five years ago is increased compatibility across different operating systems and media platforms. Jabber works on Android, Blackberry, iPhone/iPad, Mac, and Windows devices, allowing users to access Jabber in their office spaces or on-the-go. Additionally, the Jabber Software Development Kit (SDK) allows users to communicate using web-based applications, catering to businesses who operate using the Cloud.
Cisco Jabber isn’t limited to individuals operating within the same business sphere. Jabber allows employees from businesses to contact customers and representatives from other institutions as well. Additional customization allows users to create unique availability states like “in a customer meeting” on top of the traditional “available” or “away” messages, further enhancing the amount of information transmitted to others trying to reach someone not “available.”
Key Features and Specifications
Each operating system (i.e. Android versus Blackberry versus Windows desktop) has several unique features, specifications and system requirements. Several system-wide features and specific highlights include:
- Instant Interaction via IM and Presence
- Business-Class IP Voice and Video Telephony
- Complete collaboration for iPad
- Integration with Microsoft Office
- Web Application-based Communication
- Conferencing capabilities
- Predictive Search feature for contacts
- Localization (multiple languages supported)
Cisco Jabber is used in a variety of fields including education, technology, healthcare, retail, and financial services. Case studies for each of these areas can be found on Cisco’s Collaboration Case Studies page. Cisco Jabber has several competitors also trying to unify communication. These include Skype for Business (formerly Lync) and Slack, among others. Each of these provides some kind of alternative to email messaging and many focus on a more “professional” social media feel. Few, however, match Cisco Jabber in user-friendliness and universal effectiveness.
Along with hosting webinars, Cisco appears at numerous trade shows throughout the year. Some of their upcoming trade shows in the U.S. include Cisco CIO Exchange 2016 (Coronado, CA) in October and the Cisco Partner Summit (San Francisco, CA) in November. A full list of their events can be found here.
Cisco Jabber Case Studies
Cisco Jabber Features
Cisco Jabber Data Sheet