Part II – Modernization and the IT Dilemma

By Vikas Arora

In my last post, I posed a number of questions that IT leaders must feel confident in answering before they embark on any modernization project, and I’d be encouraged to hear your thoughts on what questions IT executives should pose to their teams before they embark on any modernization strategy.

With these questions in mind, I wanted to offer some advice as to how organizations can make the most of the technology partner they make in this journey. Businesses looking to embrace digital models need, and expect, a modernized service and support experience to do so. In fact, according to an Enterprise Storage Group study of IT executives, service and support is listed as the top criteria is selecting a storage solution or vendor.

I believe there are three important things IT leaders must consider before making a commitment to a particular vendor:

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