I have had a number of conversations recently with customers that have made investments in IT automation tools and platforms. Some are seeing small gains from the automation but most are struggling to realize the true ROI. What I typically find is that these targeted investments are point solutions designed to drive efficiency into a specific step or task, like server provisioning or application deployment; and as such, they are often disconnected from the underlying value chain, or delivery pipeline. This disconnect constrains these tools and platforms under the existing communication channels, delivery methodology, and operating models thereby preventing any real gains in velocity, agility, and/or quality. Without looking holistically at the problem and focusing on end-to-end deployment expertise, the benefits of DevOps will remain elusive.
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