By Dave Matson
Big Data is a Big Deal because, if channeled appropriately, you can put power back into the hands of your customers. And this can often be accomplished using the very same data you’ve had all along.
On Monday May 2nd at EMC World 2016, EMC is going to modernize your customer service experience using the power of the secure EMC Data Lake. You don’t want to miss this. This new service-centric dashboard will be available to all customers who are registered with EMC Online Support and includes analysis of code levels, connectivity status, health & risk scoring, service activity views by site, incident management, and much more.