Creating A User-Centric IT Roadmap – Best Practices Guide

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EXCERPT:

The businesses that are most successful today also tend to be the companies that consumerize inhouse
technology. At these organizations, employee interactions with data and documents often
mimic, and sometimes mirror, the experiences that are enjoyed outside of work. From apps (how
content is consumed) to access (what, where and when it’s retrieved), employee expectations have
evolved to include modernized technology that supports better work-life balance and “anytime,
anywhere” connectivity.

But what does a user-centric organization look like in practice? How can companies effectively
keep pace with consumer-grade technology, which is typically tied directly to revenue, and still reap
financial benefits of intangibles such as reduced turnover and increased productivity?

Years of conclusive research bears out three primary building blocks for user-centric IT:

1. User Need
Putting employees at the center of every major IT decision is
the foundation for user-centric systems. Once you understand
where, when and how users prefer to work, it becomes much
easier to design scalable solutions.

2. User Experience
The best way to ensure a smooth employee experience is
to map it out. This is also the time to think about replacing
outdated methods like help-desk tickets with more open,
chat-style communications.

3. Self Sufficiency
When you set the stage for independence, both IT support
and user productivity are maximized. The more intuitive the
app or process, the more engaged employees will become.

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Creating A User-Centric IT Roadmap
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