By Andrew White, Operational Readiness Leader, Citi Consumer Services
Recorded February 18, 2015
Many users consider “the network” to be everything past the keyboard. When problems occur, these people usually report, “the network is slow.” It can be difficult to determine what that statement means and what to do next. Having an effective system for managing network performance and how to determine when a problem is not the network is a key operational capability.
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